3CDSG10PWR-GAR8X5X4
PI DATE : September 2007
SERVICE : Extended warranty service
SERVICE TYPE : Guardian 8x5x4
SERVICE OFFERING: TELEPHONE SUPPORT : 8x5
SOFTWARE UPGRADES : Yes
ADVANCE HARDWARE REPLACEMENT : 4 Hour
ON-SITESUPPORT : Yes
PRODUCT SUPPORTED: 3Com SuperStack
* 3Com Express Service provides advance hardware replacement, telephone
technical support, and software upgrades for the equipment covered by
the service contract
* 8x5 Service Contracts The customer may request on-site support from
9:00 A.M. - 5:00 P.M., local time, Monday - Friday, excluding public
holidays.
* An engineer will be dispatched to arrive on-site within the time-frame
specified in the contract
* Telephone Technical Support for 8x5 service contracts is call assistance
excluding Public Holidays
* On-site support and replacement hardware within your selected timeframe
* Telephone access to engineers backed by extensive lab and escalation reso
* Software upgrades to optimize your product performance.