8x5 SUPPORT EX-750 10-25 UPG 2YR
PI DATE: OCTOBER 2007 PRODUCT : 8x5 EX-750 10-25 User Upg TYPE : Concurrent User Upg UPG PATH : Upg from 10 to 25 user SUPPORT TYPE : SonicWALL 8x5 support COVERAGE WINDOW : 8 x 5 (8 hrs & 5 days) PHONE & WEB SUPPORT: Yes FIRMWARE UPDATES : Yes SW UPDATES : Yes HW WARRANTY : Yes ADV EXCHANGE : Yes DURATION : 2 Years SUITS : SonicWALL Aventail EX-750 Appliance CONCURRENT UPGRADE:- * Concurrent Upg Lic from 10-25 allows users to simultaneously access the SonicWALL Aventail EX-750 Appliance SUPPORT PROGRAM:- * Annual subscription to firmware updates & upgrades * Access to phone & Web-based support for basic config & troubleshooting assistance * Advance exchange HW replacement in the event of failure * Annual subscription to SonicWALL Service Bulletins * Access to electronic support tools & moderated discussion groups