8x5 SUPPORT EX-750 NAT ACC MOD 3YR
PI DATE: OCTOBER 2007 ADD ON : Aventail Native Access Module SUPPORT TYPE : SonicWALL 8x5 support COVERAGE WINDOW : 8 x 5 (8 hrs & 5 days) PHONE & WEB SUPPORT: Yes FIRMWARE UPDATES : Yes SW UPDATES : Yes HW WARRANTY : Yes ADV EXCHANGE : Yes DURATION : 3 Years SUITS : SonicWALL Aventail EX-750 Appliance ADD-ON FEATURES:- * Native Access Modules (NAM) offers native Protc access to server-based applications (such as Win Terminal Services & Citrix applications) via the workplace portal SUPPORT DESCRIPTON:- * Annual subscription to firmware updates & upgrades * Access to phone & Web-based support for basic config & troubleshooting assistance * Advance exchange HW replacement in the event of failure * Annual subscription to SonicWALL Service Bulletins * Access to electronic support tools & moderated discussion groups