E-CLASS SUPPORT NSA E7500 2YR
DESIGNATED SUPPORT ENGINEER 24x7 PHONE/WEB SUPPORT FOR INSTALLATION CONFIGURATION AND TROUBLESHOOTING TWO YEAR SUBSCRIPTION
PI DATE: OCTOBER 2007 SERVICE TYPE : SonicWALL E-Class Support WARRANTY TYPE : Hardware warranty COVERAGE WINDOW : 24 x 7 (24 hrs & 7 days) PHONE & WEB SUPPORT: Yes FIRMWARE UPDATES : Yes SW UPDATES : Yes DURATION : 2 Year COMPAT : SonicWALL NSA E7500 Appliance SUPPORT DESCRIPTION:- * Comprehensive suite of proactive service managed by designated SonicWALL Support Engineers * Inc Inst, Config & troubleshooting * Annual subscription to firmware updates & upgrades * Access to phone & Web-based support for basic config & troubleshooting assistance * Advance exchange HW replacement in the event of failure * Annual subscription to SonicWALL Service Bulletins & access to electronic support tools & moderated discussion groups