VIRTUAL ASSIST - 1 TECH
CLIENTLESS REMOTE SUPPORT TOOL WITH SSL-VPN ADMINISTRATIVE INTERFACE INTEGREATION SUPPORTS SSL-VPN 2000 AND 4000 APPLIANCES
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PI DATE: NOVEMBER 2007 SUPPORT TYPE: SonicWALL Virtual Assist TECHNICIANS : Single SUITS : SonicWALL SSL-VPN 2000 & SSL-VPN 4000 Appliance * Anywhere, anytime remote support improves user satisfaction & support staff productivity * Clientless connectivity eliminates the need to download & pre-install a fat client minimizing userr frustration &set-up overhead * Chat functionality provides an efficient alternative to phone support * File transfer capability provides fast, convenient & secure access to local & remote files * Tight Intg with existing LDAP, AD, NT Domain, RADIUS, RSA or Vasco infrastructure ensures that the users identities are confirmed * Personalized customer Web portal enhances the user experience * Technician Web portal facilitates the Mgt & scheduling of support queue * 256-bit AES SSL encryption of the data by the SSL VPN appliance * Seamless Intg of the SSL VPN appliance behind any firewall USERS COMUTER:- Most ver of Win 2000, XP & 32-bit Vista* (may require admin rights) Browser (IE, Firefox); JavaScript enabled; Sun JRE; Internet connectivity TECHNICIAN'S COMPUTER:- Most ver of Win 2000, XP & 32-bit Vista* (may require admin rights) Browser of choice (IE, Firefox); Internet connectivity Must be present on the local Ntwk of the SSL VPN appliance or use NetExtender from a remote location to connect into the local Ntwk