SNWL COMP GMS SUPP 24X7 5 LIC UPG
SONICWALL COMPREH GMS SUPP 24X7 5 INCREM LIC UP
ENCHANCED SUPPORT PROGRAMS PI DATE : April 2005 TELEPHONE/WEB-BASED SUPPORT: 1 year, 24X7 DURATION : 1 Year HARDWARE REPLACEMENT : Advanced Exchange SOFTWARE/FIRMWARE UPDATES : 1 year ENHANCED ESCALATION : Yes SUPPORTED ON : Sonicwall COMPREH GMS SUPPORTED NODES : 5 INCREMENTAL LICENSE UPGRADE * Customers with mission-critical network requirements cannot afford downti * SonicWALL Support 24X7 is an annual service that offers: * Advanced-exchange replacement of defective hardware * Telephone or web-based support, 24X7 * Enhanced escalation for high-priority problems * Access to SonicWALL's electronic support * All software and firmware updates and upgrades