SNWL GMS BASE SERVICE 100 LIC UPG
SONICWALL GMS BASE SERVICE CONTRACT 100 INCREMENTAL NODE LICENSE UPGRADE
ENCHANCED SUPPORT PROGRAMS
PI DATE : April 2005
TELEPHONE/WEB-BASED SUPPORT: 8 x 5,8:00 am-5:00 pm, local time
Monday - Friday
DURATION : 1 Year
HARDWARE REPLACEMENT : Advanced Exchange
SOFTWARE/FIRMWARE UPDATES : 1 year
ENHANCED ESCALATION : No
SUPPORTED ON : SonicWALL GMS
SUPPORTED NODES : 100 Incremental Node Licenses Upgrade
* Designed for customers who need advanced technical support and the
* Designed for customers who need advanced technical support and the
additional benefits of on-going software and firmware updates,
* SonicWALL Support 8X5 is an annual service that includes :-
* Advanced-exchange replacement of defective hardware
* Telephone or web-based support during local business hours
* Access to SonicWALL's electronic support tools
* All software and firmware updates and upgrades