PMB0333-100AUS ONCALL 24X7 CATEG 3
PI DATE : August 2006 SERVICE SUPPORT PACKAGE : PROSUPPORT ONCall 24x7 SUPPORTED PRODUCT : Netgear ProSafe Fast Ethernet Unmanaged Switches CATEGORY : 3 * 24x7 Technical Support, allowing you access to our Global Support Centres (GSC) 24 hours a day, 7 days a week and 365 days a year * 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, plus port statistics for prompt resolution of technical issues. * Express hardware replacement for arrival within next business day (NBD). This service ensures that you will receive the replacement HW promptly in * Escalation management with Plan of Action (POA) * Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides & SW maintenance releases * SW Maintenance Releases Notification; a service that automatically sends you an email notification upon the availability of maintenance & patch releases, as well as enhancements & patch releases, as well as enhancements