PMB0332-100AUS ONCALL 24X7 CATEG 2
PMB0332-100AUS ONCALL 24X7 CATEGORY 2
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PI DATE : August 2006 SERVICE SUPPORT PACKAGE : PROSUPPORT ONCall 24x7 SUPPORTED PRODUCT : Netgear ProSafe Fast Ethernet Unmanaged Switches CATEGORY : 2 * 24x7 Technical Support, allowing you access to our Global Support Centres (GSC) 24 hours a day, 7 days a week and 365 days a year * 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, plus port statistics for prompt resolution of technical issues. * Express hardware replacement for arrival within next business day (NBD). This service ensures that you will receive the replacement HW promptly in the unlikely event the product under coverage is down due to a HW issue * Escalation management with Plan of Action (POA) * Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides & SW maintenance releases * SW Maintenance Releases Notification; a service that automatically sends you an email notification upon the availability of maintenance & patch releases, as well as enhancements