NBD ONS YR1 5972 2X20 LCD
NCR NBD ONSITE YR1 WITHIN 80KM FROM CITY EX DARWIN CALL FOR PRICING ON DARWIN AND REGIONAL SUPPORT
PI DATE : April 2007 SERVICE : Hardware Maintenance Service TYPE : Next Business Day, On Site DURATION : 1-Year SUPPORTED PRODUCT: NCR 5972 2x20 LCD CUSTOMER DISPLAY * Coverage Specifed coverage window e.g Within 80km from city ex Darwin * Next Business Day Response - NCR will dispatch a Customer Engineer to the equipment site no later than the next business day in the contracted Hours of Coverage * On-Site - If a problem cannot be corrected remotely, NCR will dispatch a Customer Engineer to provide on-site maintenance at the equipment location * Unlimited, 7 days a week, 24 hours a day toll-free access to designated NCR Regional Care Center * Unique process for reporting,identifying root causes & making recommendations to improve availability * Six Sigma-based service discipline * Seamless linkage of incident management, asset tracking, dispatch, service analysis and customer reporting systems NOTE : Call for pricing on Darwin and regional support