X85XE 3YEAR EXT WTY NEXT DAY ONSITE
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE: APRIL 2006
SERVICE TYPE: On-Site Warranty Extension
RESPONSE TIME: Next Day
COVERAGE WINDOW: Normal Business Hours, Monday - Friday
excluding statutory holidays
WARRANTY DURATION: 3 Years
SUITS: Lexmark X850e MFP (LEX8500)
SERVICE DESCRIPTION: User will have to log the printer problem call with
Technical Support Center or submit a request via the web
Lexmark's highly trained technicians will first try to resolve the problem
* If the problem cannot be resolved, a Lexmark trained technician
will be dispatched to users location for printer repair
RESPONSE TIME: The time between the initial call being placed with the
helpdesk until the service provider undertakes a positive
repair action or arrives onsite
EXTENDED WARRANTIES: must be purchased before the previous warranty expires
* Includes Parts & labour coverage, telephone support
* Premium service designed to give users the advantage of having
their printer serviced at their home or business location