3-YEAR NEXT DAY RESPONSE ONSITE
SERVICE WARRANTY EXTENSION
PI DATE : August 2005
SERVICE TYPE : On-Site Warranty
WARRANTY EXTENSION : 3 Year
SERVICE DESCRIPTION:
RESPONSE TIME: The time between initial call being placed with Helpdesk
until service provider undertakes positive repair action or
arrives onsite
BUSINESS DAY: A Business Day is defined as any day between the hours of
operation, Monday to Friday excluding statutory holidays