ONSITE WARRANTY EXTENSION 2-5 YEARS
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : JUNE 2005
SERVICE TYPE : Extended On-Site Warranty
WARRANTY EXTENSION : 3 Years
RESPONSE TIME : Next Business day
COVERAGE WINDOW : Normal Business Hours
Business Days : Monday - Friday excluding statutory holidays
SERVICE DESCRIPTION : * User will have to log the printer problem
call with Technical Support Center or submit a request via the web
* Lexmark's highly trained technicians will first try to resolve
the problem
* If the problem cannot be resolved, a Lexmark trained technician
will be dispatched to users location for printer repair
EXTENDED WARRANTIES
* Extended warranties must be purchased before the previous
warranty expires
* Extended Warranties include:- * Parts & labour coverage
* Free telephone support
* Premium service designed to give users the advantage
of having their printer serviced at their home
or business location
RESPONSE TIME : The time between the initial call being placed
with the helpdesk until the service provider undertakes a positive
repair action or arrives onsite