T/PAD - UPG TO 5 YEARS OS
ANY THINKPAD WITH BASE WARRANTY OF 3 YEAR ONSITE UPGRADE TO 5 YEARS ONSITE 4 HOUR RESPONSE 24 x 7
PI DATE : Mar 2008 PRODUCT : Lenovo ThinkPad Warranty Upgrade UPG FROM: 3 Year Base Express Repair Warranty UPG TO : 5 Year Onsite Service COVERAGE WINDOW: 24 x 7 (Hours x Days) RESPONSE TIME : 4 Hours COMPAT : Any Lenovo Thinkpad * Every service call is handled by highly skilled remote technical specialists, who will resolve problem right over the phone * When problem can't be resolved remotely, IBM will arrange for the collection and repair of ThinkPads with a target Response time * The repair will be carried out in an approved IBM service centre * Service is provided for 24 hours a day, 7 days a week, including public holidays