T/PAD - UPG TO 4 YEARS OS
ANY THINKPAD WITH BASE WARRANTY OF 3 YEAR EXPRESS UPGRADE TO 4 YEARS ONSITE 4 HOUR RESPONSE 9 x 5
PI DATE: Mar 2008 PRODUCT: Lenovo ThinkPad Warranty Upgrade UPG FROM: 3 Year Base Express Repair Warranty UPG TO : 4 Year Onsite Service COVERAGE WINDOW: 9 x 5 (Hours x Days) RESPONSE TIME : 4 Hours COMPAT : Any Lenovo Thinkpad * Every service call is handled by highly skilled remote technical specialists, who will resolve problem right over the phone * When problem can't be resolved remotely, IBM will arrange for the collection and repair of ThinkPads with a target Response time * The repair will be carried out in an approved IBM service centre * Service is provided between 8.30am and 5.30pm Monday to Friday (local time), excluding public holidays