SVC-SDCE-J2350
J-Care SameDay Onsite Support for J2350 May require site pre-approval
PI DATE : August 2007
SERVICE : Same-Day Onsite Service Package
WARRANTY TYPE : Extended Warranty
SUPP OFFERINGS: JTAC Access ; Software Releases ; Online Tools
24 x 7 with 4 hrs part Delivery
Onsite Technician
SUPP PRODUCT : Juniper Networks J2350
DURATION : 1 year
* This annual contract provides customers with 24X7 4-hr parts delivery and
technician to replace part, 24X7 technical support, software updates and
upgrades, and access to Customer Support Center Web services.
* Same-day delivery of Adv HW replacements, 7 days per week, incl holidays
* Juniper Networks will deliver advance replacements for defective Hardware
24 hours a day, 7 days a week, within 4 hours of final diagnosis of a
part failure by Juniper, to Sites located within 50 miles of an
authorized Juniper Networks parts depot
* An on-site Juniper Networks trained service technician will arrive
within 4 hours of final diagnosis of a part failure to Sites located
within 50 miles of an authorized Juniper Networks parts depot
* SDCE support is subject to availability and needs advanced approval
* Please provide detailed configuration and site locations to confirm
availability of Service.