SVC-SD-J2350
J-Care SameDay Support for J2350 May require site pre-approval
PI DATE : August 2007
SERVICE : Same-Day Service Package
WARRANTY TYPE : Extended Warranty
SUPP OFFERINGS: JTAC Access ; Software Releases; Online Tools (CSC)
Same-Day Adv Replacement(24 hrs a day,7 days a week,
within 4 hours of final diagnosis of a part failure
SUPP PRODUCT : Juniper Networks J2350
DURATION : 1 year
* This annual contract provides customers with 24X7 4-hr parts delivery,
24X7 technical support, software updates and upgrades, and access to
Customer Support Center Web services
* JTAC support, customer have unlimited access to JTAC engineers
by phone and online 24x7x365. As a single point of contact for all
support needs, our JTAC engineers have extensive experience in supporting
large-scale networks and help user diagnose system solutions &
workarounds where necessary.
* Juniper Networks will provide client with access to all new Software
Releases based on the product type.
* Customer Support Center (CSC) is a critical part of Juniper Ntwks custome
service & supp strategy providing a worldwide 24x7x365 support channel to
enable our customers and partners to quickly & efficiently support their
investment in Juniper Networks
* SD support is subject to availability and needs advanced approval
* Please provide detailed configuration and site locations to confirm
availability of Service