SVC-ND-J2320
J-Care NextDay Support for J2320 May require site pre-approval
PI DATE : August 2007
SERVICE : Next-Day Service Package
WARRANTY TYPE : Extended Warranty
SUPP OFFERINGS: ND 12 x 5 parts; SW updates , Customer Support Center Web
SUPP PRODUCT : Juniper Networks J2320
DURATION : 1 year
* Next business day is defined as 12 hours a day, 5 days week delivery of
advance Hardware replacements. Next-day delivery means that Juniper
Networks will deliver advance replacements for defective Hardware on
The next business day for replacement requests placed by 3:00 p.m.
(local JTAC time), Monday to Friday, except Juniper Networks holidays
* JTAC Access gives user unlimited access to JTAC engineers by phone &
online 24x7x365. As a single point of contact for all their support needs
* The JTAC engineers have extensive experience in supporting large-scale
networks and help you diagnose system problems, provide solutions and
workarounds where necessary
* Juniper Networks will provide Customer with access to all new SW Rel
Customer has lic when they are made available for general public release
* The CSC provides a worldwide 24x7x365 support channel to enable our custo
* ND support is subject to availability and needs advanced approval.
NOTE : Please provide detailed configuration and site locations to confirm
availability of Service.
(Where Next Day Delivery in not available, service will be Next Day SHIPMEN