T/CENTRE - UPG TO 5 YEARS OS
ANY LENOVO THINKCENTRE WITH BASE WARRANTY OF 3 YEA 4 HOUR RESPONSE 9 x 5 RESPONSE
PI DATE : June 2007 WARRANTY TYPE : Parts & Labour Onsite Service COVERAGE WINDOW: 9 x 5 ( Hr x Day ) DURATION : 2 year (Extends existing 3 year coverage i.e for 4&5 year) RESPONSE TIME : 4 Hr COMAPT : ThinkCeter Commercial Desktops * ThinkCeter Commercial Desktops with a 3 year parts & labour standard warranty Upgrade to 4 & 5 year parts & labour Sts Warranty * Every service call is handled by one of highly skilled remote technical specialists, who resolve up to 30% of service calls right over the phone * A service technician will be scheduled to arrive at location given business hours after IBMs Remote Technical Support has completed problem determination over the phone * Maintains a sophisticated national parts distribution system to ensure that all parts are available when and where they are needed * Service provided from Monday-Friday at 8:30a.m.- 5:30p.m. excluding Lenovo holidays