E500 XTND YRS 4/5 ONSITE 9x5x4H
IBM POINT OF SALE (POS) WARRANTY SUITS: (SUREPOS 500) 4951
PI DATE : January 2008 SERVICE TYPE : Parts & Labour Onsite Service COVERAGE WINDOW: 9 x 5 (Hr x Day) DURATION : Extends for 4th & 5th Year RESPONSE TIME : 4 Hrs SERVICES PROVIDED: Hardware repair, Remote hardware problem determination COMAPT: Point of Sale Sys: SUREPOS 500 Express model 4951 * Every service call is handled by one of highly skilled remote technical specialists * A service technician will be scheduled to arrive at location within given business hours * 2 year parts and labour (extends existing 3 year coverage) * Service is available on Monday to Friday from 8:30a.m. to 5:30p.m. excluding IBM holidays