PER XTND YRS 4/5 ONSITE ENBD
IBM POINT OF SALE (POS) WARRANTY SUITS: 4610 4820 4685
PI DATE : January 2008 SERVICE TYPE : Parts & Labour Onsite Service COVERAGE WINDOW: 9 x 5 (HrxDay) DURATION : Extends for 4th & 5th Year RESPONSE TIME : End of Next Business Day SERVICES PROVIDED: Hardware repair, Remote hardware problem determination COMAPT: Point of Sale Sys: 4610, 4820, 4685 * Every service call is handled by one of highly skilled remote technical specialists * A service technician will be scheduled to arrive at location within given business hours * 2 year parts and labour (extends existing 3 year coverage) * Service is available on Monday to Friday from 8:30a.m. to 5:30p.m. excluding IBM holidays