T/CENTRE - UPG TO 5 YEARS OS
ANY LENOVO THINKCENTRE WITH BASE WARRANTY OF 3 YEA NEXT BUSINESS DAY END NEXT BUSINESS DAY RESONSE
SERVICE: Warranty and Maintenance Options PI DATE: APRIL 2003
SUPPORTED ITEMS: All CDT with 3yr parts and 1 year labor standard
SERVICES PROVIDED: Hardware repair; Remote hardware problem determination
HARDWARE PLATFORMS SUPPORTED: IBM PCs
COVERAGE PERIOD: Two year parts and labor (extends existing 3 year
RESPONSE TIME: Four hour objective
DAYS/HOUS SUPPORTED: Monday - Friday/8:00 a.m. - 5:00 p.m./
excluding IBM holidays
NUMBER OF SOLUTIONS: 2 years parts and labour, Onsite 8x5xEnd of Next
Business Day, for all Commercial Desktops with a 3yr
parts, 1yr labour standard warranty