T/CENTRE - UPG TO 4 YEARS OS
ANY LENOVO THINKCENTRE WITH BASE WARRANTY OF 1 YEA NEXT BUSINESS DAY YEARS 9x5 ONSITE END NEXT BUSINESS DAY RESPONSE
PI DATE: MARCH 2003
SUPPORTED ITEMS: All CDT with 3yr parts and 1 year labor standard
SERVICES PROVIDED: Hardware repair; Remote hardware problem determination
HARDWARE PLATFORMS supported: IBM PCs
COVERAGE PERIOD: Three year parts and labor
RESPONSE TIME: Four hour objective
DAYS/HOURS SUPPORTED: Monday - Friday/8:00 a.m. - 5:00 p.m./excluding IBM
holidays
NUMBER OF SOLUTIONS: 4 years parts and labour | Onsite 9x5xEnd of
Next Business Day | for all Commercial Desktops with a 1yr parts,
1yr labour standard warranty