T/CENTRE - UPG TO 3 YEARS OS
ANY LENOVO THINKCENTRE WITH BASE WARRANTY OF 1 YEA 4 HOUR RESPONSE 9 x 5 YEARS 1 TO 3 TO 9x5 ONSITE 4 HOUR RESPONSE
PI DATE: MARCH 2003
SUPPORTED ITEMS: All CDT with 3yr parts and 1 year labor standard
SERVICES PROVIDED: Hardware repair; Remote hardware problem determination
HARDWARE PLATFORMS SUPPORTED: IBM PCs
COVERAGE PERIOD: Three year parts and labor
RESPONSE TIME: Four hour objective
DAYS/HOURS SUPPORTED: Monday - Friday/8:00 a.m. - 5:00 p.m./excluding
IBM holidays
NUMBER OF SOLUTIONS: 3 years parts and labour | Onsite 9x5x4 |
for all Commercial Desktops with a 1yr parts,
1yr labour standard warranty