T/CENTRE - UPG TO 3 YEARS OS
ANY THINKCENTRE WITH BASE WARRANTY OF 1 YEAR UPGRADE TO 3 YEARS ONSITE NEXT BUSINESS DAY RESPONSE
PI DATE: MARCH 2003
SUPPORTED ITEMS: All CDT with 1yr parts and 1 year labor standard
SERVICES PROVIDED: Hardware repair; Remote hardware problem determination
HARDWARE PLATFORMS supported: IBM PCs
COVERAGE PERIOD: Three year parts and labor
RESPONSE TIME: Four hour objective
DAYS/HOURS SUPPORTED: Monday - Friday/8:00 a.m. - 5:00 p.m./
excluding IBM holidays
NUMBER OF SOLUTIONS: 3 years parts and labour | Onsite 9x5xEnd of NBD
For all Commercial Desktops with a 1yr parts and
labour onsite standard warranty