3y 4h 24x7 ProLiant ML370 HWSupp
Proliant Server ML370 3 years of hardware support 4 hour onsite response. 24x7 including HP holidays
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : FEBRUARY 2004
SERVICE LEVEL : 3 Years 4 hr 24x7 Onsite
SERVICE TYPE : "On-Site" Service
COVERAGE WINDOW : 24 x 7 ( 24 hours coverage x 7 days)
RESPONSE TIME : 4 Hours
WARRANTY DURATION : 3 Years
DESCRIPTION : * For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site within 4 hours
after their call has been logged and for which they have a
contracted service window
* HP Services returns the covered hardware to operational condition,
repairing or replacing components or entire units as necessary
COMPATIBILITY : ProLiant ML370 Family