3y 4h 13x5 ProLiant ML150 HW Sup
HP 3y 4h 13x5 ProLiant ML150 HW Support
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : FEBRUARY 2004
SERVICE LEVEL : 3 Years 4 hour 13x5 HW ML150
SERVICE TYPE : "On-Site" Service
COVERAGE WINDOW : 13 x 5 ( 13 hours coverage x 5 days)
RESPONSE TIME : 4 Hours
SERVICE DURATION : 3 Years
DESCRIPTION : * For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site within 2 hours
after their call has been logged and for which they have a contracted
service window