4y 4h 13x5 Stor DLT/LTO HWSupp
HP SureStore/StorageWorks (DLT/LTO) 4 years of hardware support. 4 hour onsite response. 8am-9pm Standard business days excluding HP holidays.
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : FEBRUARY 2004
SERVICE LEVEL : 4 Years 4 hr 13x5 Onsite
SERVICE TYPE : "On-Site" Service
COVERAGE WINDOW : 13 x 5 ( 13 hours coverage x 5 days)
RESPONSE TIME : 4 Hours
WARRANTY DURATION : 4 Years
DESCRIPTION : * For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site within 4 hours
after their call has been logged and for which they have a contracted
service window
PRODUCTS COVERED : HP DLT 80i Internal Tape Drive
HP SureStore DLT80e, HP SureStore Ultrium 230 Ext Tape Drive
HP Ultrium 230e External Tape Drive
HP SureStore Ultrium 215 External Tape Drive
HP Ultrium 215e External Tape Drive
HP S'store Ultrium Gen2 External Tape Drive
LTO 100/200 GB Ext, HP Trade-Ready Ultrium 230 - dove grey
HP SureStore DLT 80k Tape Drive
HP Trade-Ready Ultrium 230 - white
HP Ultrium 230i/215i Internal Tape Drive
HP Trade-Ready Ultrium 215 Tape Drive
HP Ultrium 230 Internal Solution Bundle
HP Ultrium 230e solution bundle
HP Ultrium 230 External Solution Bundle