3Y 4H 13x5 Configured Ultrium RM
3U Rackmount 3 years of hardware support. 4 hour onsite response. 8am-9pm Standard business days excluding HP holidays.
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : FEBRUARY 2004
SERVICE TYPE : "On-Site" Service
COVERAGE WINDOW : 13 x 5 ( 13 hours coverage x 5 days)
RESPONSE TIME : 4 Hours
WARRANTY DURATIONS : 3 Years
DESCRIPTION : * For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site within 4 hours
after their call has been logged and for which they have a contracted
service window
* HP Services returns the covered hardware to operational condition,
repairing or replacing components or entire units as necessary
SUITS : SDLT 110 2-Drive RM ALL
DLT 40/80, 2-Drive, RM ALL
3u Rack Mount with one Ultrium 215 Tape Drive
3u Rack Mount with one Ultrium 230 Tape Drive
3u Rack Mount with one Ultrium 460 Tape Drive