4y NextBusDay Thin Client HW Sup
(+ monitor) Thin Client T Series 4 years of hardware support. Next business day onsite respons 8am-5pm Std bus days excluding HP holidays
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : FEBRUARY 2004
SERVICE LEVEL : 4 Years Next Day HW Thin Client
RESPONSE TIME : Next Business Day
WARRANTY DURATION : 4 Years
COMPATIBILITY : Thin Clients T Series CPU + Monitor
DESCRIPTION : Next Day response -
This package includes on-site hardware support with a
next business day response time and a delivery window
of 9 hours during normal business hours, Monday to Friday
excluding public holidays
DESCRIPTION : For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site the nextday
after their call has been logged
HP Services returns the covered hardware to operational condition,
repairing or replacing components or entire units as necessary