5y Nbd ClrLaserJet 30/35-38xx HW
CLJ 3500/3700 5 years of hardware support. Next business day onsite response. 8am-5pm Std bus day excluding HP holidays
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : FEBRUARY 2004
SERVICE TYPE : "On-Site" Service
RESPONSE TIME : Next Business Day
COVERAGE WINDOW : 9 x 5 ( 9 hours coverage x 5 days)
WARRANTY DURATION : 5 Years
DESCRIPTION : Next Day response -
This package includes on-site hardware support with a
next business day response time and a delivery window
of 9 hours during normal business hours, Monday to Friday
excluding public holidays
* For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site the nextday
after their call has been logged
* HP Services returns the covered hardware to operational condition,
repairing or replacing components or entire units as necessary
MEANT FOR : HP Colour LaserJet 3500, 3700 Series