5YR 4HR 13X5 1U TAPE ARRAY SRV
PI DATE : Jun 2008
SERVICE LEVEL : HP 5 Years 4hr 13x5 Onsite
SERVICE TYPE : OnSite Service
COVERAGE WINDOW : 13 x 5 ( 13 hours coverage x 5 days);
8am-9pm, Standard business days excluding HP holidays
RESPONSE TIME : 4 Hours
WARRANTY DURATION: 5 Years
SERVICE DESCRIPTION: 4hr - 13x5 Onsite
* This package includes on-site hardware support with a 4-hour time
and a delivery window of 13 hours during business hours of 8.00am to
9.00pm Monday to Friday excluding HP holidays
* This service is available to users located within 80km of the GPO ,
however if this service is required outside this distance or
in regional locations, please contact Customer Support for
a contract service quotation