1y PW Nbd Designjet 4000 HW Supp
HP 1y PW Nbd Designjet 4000 HW Supp 1 year of post warranty hardware support. Next business day onsit response. 8am-5pm Std bus days excl. HP holidays
PI DATE: NOVEMBER 2007 SERVICE LEVEL : 1 Year Post Warranty Next Day Onsite 9x5 RESPONSE TIME : Next Business Day COVERAGE WINDOW: 8am-5pm, Std Business Days Excluding HP holidays COMPAT : HP DesignJet 4000 SERVICE DESCRIPTION: Next Day Onsite : * An authorised representative will arrive at the user's site to begin hardware maintenance service the next day after the service request has been logged and for which there is a contracted coverage window * Available during business hours of 8.00am to 5.00pm Monday to Friday excluding public holidays * Only available for locations with 80kms of an authorised service provider unless agreed otherwise POST WARRANTY: This service was created for users where their warranty or care pack has expired * It provides 1 year supp for selected products at an affordable price * These can be purchased at any time without any audit being required * If the care pack is purchased before the original warranty or 3, 4, 5 Yr care pack runs out then the Post Warranty care pack will start at the expiry of any current support * If the care pack is purchased when all other support has expired then the care pack will start on the day it was purchased from * The terms & conditions state the unit has to be in good working order * If a user tries to log a call immediately after registering then they are advised that the first call will be time & materials