5y 4h 13x5 ProLiant ML350 HW Sup
HP 5y 4h 13x5 ProLiant ML350 HW Support
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : FEBRUARY 2004
SERVICE TYPE : "On-Site" Service
COVERAGE WINDOW : 13 x 5 ( 13 hours coverage x 5 days)
RESPONSE TIME : 4 Hours
WARRANTY DURATION: 4 Years
DESCRIPTION : * For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site within 4 hours
after their call has been logged and for which they have a contracted
service window
SERVICE LEVEL : 4 years 4H 13x5 HW Proliant ML350
* HP Services returns the covered hardware to operational condition,
repairing or replacing components or entire units as necessary
COMPATIBILITY : HP ProLiant ML350 Family