3 Yr 4Hr/24x7 408/2XXX HW
3 YEAR 4 HOUR ONSITE 24x7 COVERAGE FOR PROCURVE 2512 2524 2312 2324 408 2124 2708 2626
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : JANUARY 2004
SERVICE TYPE : "On-Site" Service
SERVICE LEVEL : HARDWARE - all required parts and materials
COVERAGE WINDOW : 24 x 7 ( 24 hours coverage x 7 days)
RESPONSE TIME : 4 Hours
WARRANTY DURATIONS : 3 Years
SUITS : HP PROCURVE SWITCH 2626 (HPE4900)
DESCRIPTION : * For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site within 4 hours
after their call has been logged and for which they have a contracted
service window
* HP Services returns the covered hardware to operational condition,
repairing or replacing components or entire units as necessary