3y Nbd Designjet4500 Scanner HW
Designjet 4500 Scanner 3 years of hardware support Next business day onsite response. 8am-5pm Std bus days excluding HP holidays
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE: JUNE 2006
SERVICE LEVEL: 3y Nbd Designjet4500 Scanner HW
SERVICE TYPE: On-Site Service
RESPONSE TIME: Next Business Day
COVERAGE WINDOW : 9 x 5 ( 9 hours coverage x 5 days)
8am-5pm, Std bus days excluding HP holidays
WARRANTY DURATION : 3 years of hardware support
COMPATIBILITY: HP Designjet 4500 Scanner
NEXT DAY ONSITE:
* An authorised representative will arrive at the users site to
begin hardware maintenance service the next day after the service request
has been logged and for which there is a contracted coverage window
* Available during std business hours Monday to Friday excluding
public holidays
* Only available for locations with 80kms of an authorised service
provider unless agreed otherwise by