5Y NBD DESIGNJET T1100MFP HW SUP
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE: November 2007
SERVICE LEVEL: Next Day Onsite 9x5, Hardware Support
SERVICE TYPE : Next Day Onsite
RESPONSE TIME: Next Business Day
COVERAGE WINDOW : 9 x 5 ( 9 hours coverage x 5 days)
8AM-5PM Std Business Day excluding HP Holidays
WARRANTY DURATION : 5 Years
COMPATIBILITY : HP DesignJet T1100 MFP Series
Next Day Onsite :
* An authorised representative will arrive at the user's site to begin
hardware maintenance service the next day after the service request
has been logged and for which there is a contracted coverage window
* Available during business hours of 8.00am to 5.00pm Monday to Friday
excluding public holidays
* Only available for locations with 80kms of an authorised
service provider unless agreed otherwise by