3 YRS 3 BUS DAYS ONSITE UNIT EXCHAN
GE 9X5
PI DATE: JUNE 2007 SERVICE LEVEL : 3 Years 3 Business Days Onsite Unit Exchange 9x5 SUPPORT TYPE : Onsite - Unit Exchange COVERAGE WINDOW: 9 x 5 (9 hrs & 5 days) DURATION : 3 Years RESPONSE TIME : within 3 business days PRODUCTS COVERED: HP Deskjet AIO ONSITE UNIT EXCHANGE:- * A reliable & convenient HW exchange service delivered right to the user * Saving valuable time and money when it comes to repairs * User contacts customer care & will arrange for an authorised representative to arrive at the user's location within 3 business days * With this Onsite Unit Exchange Service, the replacement unit for any defective HW will be delivered to user's location within a specified timeframe * Available during business hours of 8.00am to 5.00pm Monday to Friday excluding public holidays * Only available for locations with 80kms of an authorised service provider unless agreed otherwise by