1y PW Nbd DLT/LTO HWSupp
For Sure Store DLT/LTO 1 year of post warranty hardware support. Next business day onsite respons 8am-5pm Std bus days excl. HP holidays
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: SEPTEMBER 2006 SERVICE TYPE: 1 Year Post Warranty Next Day Onsite 9x5 HW Supp RESPONSE TIME: Next Business Day COVERAGE WINDOW: 9 x 5 (8am-5pm, Std bus day excluding HP holidays) COMPATIBILITY: HP Sure Store DLT/LTO -- Next Day Onsite :- * An authorised representative will arrive at the user's site to begin HW maintenance service the next day after the service request has been logged and for which there is a contracted coverage window * Available during business hours of 8.00am to 5.00pm Monday to Friday excluding public holidays * Only available for locations with 80kms of an authorised service provider unless agreed otherwise by POST WARRANTY: This service was created for users where their warranty or care pack has expired * It provides 1 year supp for selected products at an affordable price * These can be purchased at any time without any audit being required * If the care pack is purchased before the original warranty or 3, 4, 5yr care pack runs out then the Post Warranty care pack will start at the expiry of any current support * If the care pack is purchased when all other support has expired then the care pack will start on the day it was purchased from * The terms and conditions state the unit has to be in good working order