3Y NBD EXCH SCANJET 7800 HW SVC
HP 3y Nbd Exch Scanjet 7800 HW SVC Scanjet 7800 3 Exchange service. HP ships replacement next bus da Std bus days excl HP hol. HP prepays return shipme
PI DATE : FEBRUARY 2008 SERVICE LEVEL : 3 Years Next Day Exchange 9x5 RESPONSE TIME : Next Business Day COVERAGE WINDOW : 9 x 5 (8am-5pm, Std bus day excluding HP holidays) WARRANTY DURATION: 3 Years PRODUCT COVERED : HP Scanjet 7800 -- Next Day Exchange : * After remote diagnosis and support, will if necessary ship a replacement unit to the user by the next contracted business day * The user will return the faulty unit using the pre-paid shipment label and container provided by HP together with the replacement unit * HP prepays return shipment * Please note that calls must be logged by 2:30pm for next day service