4y 4h9x5 LaserJet 4100/4345MFP
LaserJet 4100mfp 4345mfp 4 years of hardware supp 4 hour onsite response. 8am-5pm Standard business days excluding HP holidays
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : DECEMBER 2005
SERVICE LEVEL : 4 Years 4 hr 9x5 HW Support
SERVICE TYPE : "On-Site" Service
COVERAGE WINDOW : 9 x 5 ( 9 hours coverage x 5 days)
RESPONSE TIME : 4 Hours
COMPATIBILITY : HP LaserJet 4100/4345 MFP
DESCRIPTION : * For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site within 4 hours
after their call has been logged and for which they have a contracted
service window
SERVICE DURATION : 4 Years