3Y NBD EXCH CLRLASERJT CM1015
ColorLaserJet CM 1015 MFP 3 yr Exchange service HP ships replacement next bus day 8am-5pm Std bus days excl HP hol. HP prepays return shipment
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: FEBRUARY 2007 SERVICE LEVEL: Next Day Exchange HW Support, 3yr RESPONSE TIME: Next Business Day COVERAGE WINDOW: 9 x 5 (8am-5pm, Std bus day excluding HP holidays) WARRANTY DURATION: 3 Years PRODUCTS COVERED: HP Col Laserjet CM 1015 MFP DESCRIPTION : Next Day Exchange - * After remote diagnosis and support will if necessary ship a replacement unit to the user by the next contracted business day * The user will return the faulty unit using the pre-paid shipment label and container provided by HP together with the replacement unit * Please note that calls must be logged by 2:30pm for next day service * HP ships replacement next bus day * HP prepays return shipment