3Y NBD DESIGNJET T1100/PS HW SUP
PORT
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : JULY 2007
SERVICE LEVEL : 3 Years Next Day Onsite 9x5 HW Supp
SERVICE TYPE : On-Site Service
COVERAGE WINDOW: 8am-5pm, Std business days excluding HP holidays
RESPONSE TIME : Next business day
DURATION : 3 Year
SUITS : HP Designjet T1100 Series(HPG6683, HPG6684, HPG6687, HPG6688)
NEXT DAY ONSITE: An authorised representative will arrive at the users
site to begin HW maintenance service the next day after the
service request has been logged and for which there is a
contracted coverage window
* Available during business hours of 8.00am to 5.00pm Monday to Friday
excluding public holidays
* Only available for locations with 80kms of an authorised service
provider unless agreed otherwise by