4Y 4HR 13X5 MSL HW SUPPORT
HP 4Y 4HR 13X5 MSL 2024 HW SUPPORT 4 Hour onsite response 8am to 9pm Std business days excluding HP holidays
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE: JANUARY 2007
SERVICE LEVEL : 4 Years 4 hr 13x5 Onsite HW Supp
SERVICE TYPE : Onsite Service
COVERAGE WINDOW : 13 x 5 ( 13 hours x 5 days)
8am-9pm, Std business days excluding HP holidays
RESPONSE TIME : 4 Hours
WARRANTY DURATION: 4 Years
PRODUCTS COVERED: HP StorageWorks MSL 2024
4HR - 13X5 ONSITE:
* This package includes on-site hardware support with a 4-hour time
and a delivery window of 13 hours during business hours of 8.00am
to 9.00pm Monday to Friday excluding public holidays
* This service is available to users located within 80km of the GPO