3y Next day 1U Tape Array SVC
1U Tape Array 3 years of hardware support. Next business day onsite response. 8am-5pm Std bus day excluding HP holidays.
PI DATE: JUNE 2007 SERVICE LEVEL : HP 3y Next day 1U Tape Array Service SUPPORT TYPE : Next day onsite - HW COVERAGE WINDOW: 9 x 5 (9 hrs & 5 days) RESPONSE TIME : Next Business day DURATION : 3 Years COMPAT : 1U Tape Arrays SERVICE DESCRIPTION:- * An authorised representative will arrive at the customers site to begin HW Maint service next day after the service request has been logged & for which there is a contracted coverage window * Available during business hrs Mon-Fri excluding HP holidays * Only available for locations with 80kms of an authorised service provider unless agreed otherwise