3YNBDCLRLSRJT CM6040 MFP HW SUPP
PI DATE : May 2008 SERVICE LEVEL : HP 3 Years Next Day Onsite 9x5HW Support SERVICE TYPE : Onsite Service COVERAGE WINDOW : 8am-5pm, Standard business days excluding HP holidays RESPONSE TIME : Next business day WARRANTY DURATION: 3 Years PRODUCT COVERED : HP Color LaserJet CM6040 MFP (HPL9383, HPL9393) SERVICE DESCRIPTION : Next Day Onsite : * An authorised representative will arrive at the user's site to begin hardware maintenance service the next day after the service request has been logged and for which there is a contracted coverage window * Available during business hours of 8.00am to 5.00pm Monday to Friday excluding public holidays * Only available for locations with 80kms of an authorised service provider unless agreed otherwise by