3Y 6H 24 X 7 CTR PROLIANT ML310
3y 6hrs repair time commitment 24 x 7 HW support Including HP Holidays. No committed repair time First 30days/until assmt performed
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE: DECEMBER 2006
SERVICE LEVEL : 3 Years 6 hr 24x7 Call To Repair HW Supp
PRODUCTS COVERED: HP ProLiant ML310 Family
SERVICE TYPE : Call-to-Repair
DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays
REPAIR TIME : 6hr repair time commitment, No committed repair time
first 30 d/until assmt performed
DURATION : 3 Years
-- 6hrCTR - 6 Hour Call-to-Repair
* will use commercially reasonable efforts to return the covered HW
to operating condition within 6hrs of the initial service request
* Service is available 24hrs a day, Monday through Sunday,
including holidays
* only available in capital cities, within 80km of GPO