3y 6h 24x7 CTR PL ML350 HW Supp
Proliant ML350 G5 Storage Server 3y HW Supp.6hr repair time commitment 24x7 incl HP hol. No committed repair time first 30 d/until assmt perfo
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE: DECEMBER 2006
SERVICE LEVEL : 3 Years 6 hr 24x7 Call To Repair HW Supp
PRODUCTS COVERED: Proliant ML350 G5 Storage Server
SERVICE TYPE : Call-to-Repair
DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays
REPAIR TIME : 6hr repair time commitment, No committed repair time
first 30 d/until assmt performed
DURATION : 3 Years
-- 6hrCTR - 6 Hour Call-to-Repair
* will use commercially reasonable efforts to return the covered HW
to operating condition within 6hrs of the initial service request
* Service is available 24hrs a day, Monday through Sunday,
including holidays
* only available in capital cities, within 80km of GPO