3y Nbd Designjet4500 HW Supp
Designjet 4500 3 years of hardware support. Next business day onsite response. 8am-5pm Std bus day excluding HP holidays.
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : MARCH 2006
SERVICE LEVEL: Next Business Day Onsite, HW Support, 3 year
SERVICE TYPE : "On-Site" Service
RESPONSE TIME : Next Business Day
COVERAGE WINDOW : 9 x 5 ( 9 hours coverage x 5 days)
WARRANTY DURATION : 3 Years
PRODUCTS COVERED: HP DesignJet 4500 Printer (HPG1271)
DESCRIPTION : Next Day response -
This package includes on-site hardware support with a
next business day response time and a delivery window of
9 hours during normal business hours, M-F, excl public holidays
* For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site the nextday
after their call has been logged
* HP Services returns the covered hardware to operational condition,
repairing or replacing components or entire units as necessary