1y PW 4h 13x5 DAT/DLT HWSupp
For Sure Store DLT/LTO 1 year post warranty HW sup 4 hour onsite response. 8am-9pm Standard business days excluding HP holidays
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: SEPTEMBER 2006 SERVICE TYPE: 1 Year Post Warranty 4 hr 13x5 onsite RESPONSE TIME: 4 hour COVERAGE WINDOW: 13 x 5 (8am-9pm, Std bus day excluding HP holidays) WARRANTY DURATION: 1 Year of post warranty COMPATIBILITY: HP Sure Store DLT/LTO DESCRIPTION : 4hr - 13x5 Onsite:- This package includes on-site HW supp with a 4-hour time and a delivery window of 13 hours during business hours of 8am to 9pm Monday to Friday excluding public holidays * This service is available to users located within 80km of the GPO, however if this service is reqd outside this distance or in regional locations, please contact Customer Supp for a contract service quotation POST WARRANTY: This service was created for users where their warranty or care pack has expired * It provides 1 year supp for selected products at an affordable price * These can be purchased at any time without any audit being required * If the care pack is purchased before the original warranty or care pack runs out then the Post Warranty care pack will start at the expiry of any current support * If the care pack is purchased when all other support has expired then the care pack will start on the day it was purchased from * The terms and conditions state the unit has to be in good working order otherwise have the right to refuse service